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Shipping

USA

• Coffee Connoisseur Club/Organo Gold USA sells and ships items only within the boundaries of the United States. No shipments can be made to APO/FPO, PO Box addresses, freight forwarders, or addresses outside of the United States. You may not export any products purchased through the Coffee Connoisseur Club.
• The shipping & handling cost for your order is based on the total value of the order prior to application of any discounts or promotions.
• All products are considered to be “In Stock”. All orders containing only “In Stock” products are to be processed and shipped out within the same business days, if the order is placed on or before 12:00 pm PST.
• We offer Flat Rate Shipping within North America and delivery times can take 1 to 10 business days depending on the type of service selected. All forms of shipping are via UPS (United Parcel Services, Inc.) or USPS and will vary in accordance to client selection.
• Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each different order.
• Depending upon the shipping destination, different shipping methods will be available.
• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• You may also choose to upgrade the shipping method for faster delivery. If you choose to upgrade the shipping method, Next Business Day orders must be placed on or before 12:00 pm PST or your order may not be processed until the following business day.

• Note, no Saturday deliveries.

   

Canada

• Coffee Connoisseur Club/Organo Gold Canada sells and ships items only within the boundaries of Canada. No shipments can be made to freight forwarders, or addresses outside Canada. You may not export any products purchased at the Coffee Connoisseur Club.
• The shipping & handling cost for your order is based on the total value of the order prior to application of any discounts or promotions.
• All products are considered to be “In Stock”. All orders containing only “In Stock” products are to be processed and shipped out within the same business days, if the order is placed on or before 12:00 pm PST. 
We offer Flat Rate Shipping within North America and delivery times can take 1 to 10 business days depending on the type of service selected. All forms of shipping are via Canada Post.
• Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each different order.
• Estimated delivery timeframes to your shipping address will be messaged at checkout.
• Depending upon the shipping destination, different shipping methods will be available.
• Orders are shipped on business days only. Business days are Monday-Friday, excluding National and Provincial holidays within Canada.
• You may also choose to upgrade the shipping method for faster delivery. You may choose to upgrade to a faster shipping method.
• If you choose to upgrade the shipping method, Next Business Day orders must be placed on or before 12:00 pm PSTor your order may not be processed until the following business day.
• Note, no Saturday deliveries.

Warehouse Pick Up $3.00 (Richmond, BC Pick Up Location Only)

Tracking Your Order
When can you track your order?
• Once your order has been shipped, it may take up to 48 hours before tracking is available.
• Orders placed on Coffeeconnoisseurclub.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary.

Finding Your Order Status
• Check your e-mail. You will receive an e-mail advising you about the status of your order.
• Visit the website. Click on Order History and sign-in to your account 24 hours a day. You may view information about your most recent orders as well as past orders.
• Contact us. Please email us at [email protected] or contact us at if you have any questions.

Returns
The goal of Organo Gold is to ensure that Customers are completely satisfied with their purchases. Upon receipt of any package, it should be examined closely prior to opening the factory-sealed products' packaging. If the order is not in satisfactory, it may be returned provided that the following guidelines are observed:
Returns for "refund" are accepted by the Company only if submitted within 30 days from the order Purchase date. If there is any concern about return timelines, the Customer is encouraged to contact the Company directly as soon as possible.
All products returned (other than for determination of Defects, as outlined below), must be returned unused, unopened and in resalable condition.
Defective Products: Organo Gold strives for completely satisfaction of everything offered. This begins from the website all the way to the product selected. That said, "product defects" are carefully scrutinized by Organo Gold. Any product which is suspected to be "defective" should be immediately returned to Organo Gold (Please, refer to section B for return procedures) so that Quality Control can examine the product to verify the nature of the defect and recall similar products from similar lot or batch numbers. When a product determined by Organo Gold to be defective, or otherwise not consistent with Quality Control standards, the Company will immediately replace the product or refund the purchase price. Please DO NOT use the product. Any used or partially used product automatically voids any potential product return.
NOTE: Any products returned that do not conform to these guidelines will be sent back to the Customer at their sole expense. Remember, all returns must be submitted within the timelines established above. Returns submitted beyond these timelines will only be processed at the discretion of Organo Gold.

Procedures for Returns
In order for a product return to be processed efficiently, we request that you:
1. Contact Distributor Support at 1-877-674-26611-877-674-2661 or [email protected],
2. Provide them with the original invoice number,
3. Notify them of the product(s) being returned,
4. Receive a Return Merchandise Authorization (RMA) number, and
5. Clearly print the RMA number in indelible ink on the outside of the box. Packages without visible RMA numbers will not accepted by Organo Gold.
6. You are responsible for pre-paying all shipping costs related to the returned items to be sent. The Company does not accept shipping-collect packages.
7. You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by Organo Gold, it is your responsibility trace the shipment.
Within 30 days: Shipping and handling fee (or pick up fee) is non-refundable.

• The merchandise must be returned unused, unopened and in resalable condition.
• Write down the RMA number visibly on the outside of the box — packages without visible RMA numbers will NOT be received by the company.
• Pack and seal your return merchandise with the original invoice in the original package. Please note that you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.

Mail the package to the original warehouse where the order is shipped from:

US Customers:
Organo Gold
5505 Hovander Road.
Ferndale WA 98248

Canada Customers
Organo Gold
Unit 150. 6311 Westminster Hwy.
Richmond. B.C. V7C4V4

It is important to please kindly indicate the following reference numbers in your return document (photocopy of invoice)
Order#:
RMA#:
ID#

You are encouraged to add a tracking service to your return package and email the tracking number to: [email protected] Organo Gold is not responsible for any returns lost in transit.

The invoiced amount will be refunded to the card holder in the same form as the original payment was submitted once the package has arrived to our Warehouse department. It may take up to 5-10 business days to process the refund (for TiD to be generated). It depends on the bank when the credit to appear on their bank statements, in most cases, it will take up to 5 business days.

For returned orders, please be advised that it also takes 7-10 business days to refund the order upon confirmation that we have received the products. Up to 5 business days for the credit to be shown in bank statements (up to 15 business days in total)

Product Shortage
Must be reported to the Shipping Department within 15 days of receipt of the product for adjustments to be made. The weight will be investigated by our Logistics Department. We will be shipping the product shortage based on the result of the investigation.
For follow-up regarding this matter, please e-mail [email protected]